Life Sciences Response Services

Over 65 highly trained engineers and technicians are available throughout the world to support you on-site.  Field Service, Help Desk and technical support are there to assist you.

Field Service

Our field service teams provide much more than an on-site breakdown service. We are also able to assist with commissioning, training, process improvement and routine maintenance. Each engineer has been factory trained, provided with tested and verified calibration equipment, and also carries an extensive range of both spares and new instrumentation. Our engineers are also trained to complete their activities within the discipline and requirements of validated plant, equipment and processes and to suitably record all the necessary changes and re-validate as and where necessary.

Help Desk

Our customer help desk facility provides technical telephone support. It is staffed only by engineers who have many years of experience and will be aware of GAMP4 Project and Procedure Management requirements. Typically, the service answers specification and configuration queries on Eurotherm products and systems. We can also offer telephone support for software products to contract customers. All help and advice given will be within the restriction of GAMP4 requirements and demands where appropriate.

Technical Support

During commissioning or upgrade, a small amount of technical support by our engineers could save your own staff a great deal of time. Our Technical Support team can also provide additional application advice over the phone or by email. This service is available to you by the hour or by the day, and additional time can be ‘banked’ for future requirements. This is in addition to technical support time ‘built-in’ to many Eurotherm products at the time of purchase.

Why Eurotherm Life Sciences?
  • Global expertise and experience in providing Pharmaceutical and Biotech solutions
  • Proven track record in rapidly delivering solutions with optimum ROI.
  • More than 40 years experience in control, data management and scalable automation solutions.
  • Cost-effective solutions to improve the reliability and efficiency of your processes throughout their life cycle.
  • Proven experience in working and integrating with multiple suppliers and platforms. 
  • Specialist teams with comprehensive experience in validating systems.
  • Global expertise, local supply and support.
  • A team to work with your team, a partnership for success.
What our customers say about us

"When I came for the supplier audit I got a warm feeling for this company. I knew I am going to have the first release of the software, but was confident that Eurotherm will deliver. To be honest I was expecting to have many issues, in fact we had very few. The project has gone very smoothly."

Astra Zeneca, Macclesfield - Large Scale Lab Facility

It has been a great team work. It has gone very well, and I wish every other project was like this."

Jacobs Engineering

"Quality of documentation made my life easy. Best validation documentation I have ever seen."


"The company has a long history of working to formal design design standards and this is reflected in a well developed and cohesive set of procedures. There is no doubt that Eurotherm have the capability to implement software development to the standards sought."

Merck Sharp & Dohme, Cramlington, Newcastle-upon-Tyne

Stability Rooms Environmental Monitoring System

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